U99 is committed to giving your personal information the strongest protection possible. Everything — what data we collect, how we store it, and how we use it — is laid out transparently here.
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The company operating u99.io ("u99", "we", "our") takes your privacy very seriously. This Privacy Policy explains what information we collect while you use the u99 platform, how that information is used, and what steps we take to keep it safe.
By registering on or using u99, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering. We may update this policy at any time, and any changes will be announced on the website.
u99 complies with international data protection standards. Your personal information is never sold or rented.
This policy applies only to the u99.io website and app. Third-party websites and services are governed by their own privacy policies.
U99 collects various types of information used to improve the platform and personalize your experience. Details are provided below:
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | KYC verification, age confirmation |
| Contact Information | Mobile number, email address | Account confirmation, support |
| Financial information | BKash/Nagad number, transaction history | Payment Processing |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Usage Information | Game history, bet amounts, login times | Responsible Gaming Monitoring |
| Contact Records | Live chat, email correspondence | Improving Support Quality |
u99 collects only the information that is necessary. No unnecessary or excessive data is requested.
U99 collects your information through various methods, each with the highest level of protection in place:
U99 uses your information only for legitimate, specific purposes. The key purposes are outlined below:
u99 never sells your information to third parties for marketing purposes.
U99 may share your information with specific parties under limited circumstances, always on a secure and need-to-know basis:
Before sharing any data with third parties, u99 ensures they adhere to the same level of data protection standards.
U99 never sells or transfers your information to advertising companies, data brokers, or unrelated third parties. If any data transfer occurs as a result of a business restructuring or acquisition, you will be notified in advance.
The u99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the proper functioning of some u99 features.
U99 follows the highest industry standards to protect your data. Our security systems are continuously updated.
u99's servers and data storage operate in accordance with international security standards (ISO/IEC 27001).
As a u99 user, you have several rights over your own information. Contact our support team to exercise any of these rights.
U99 believes you should have full control over your own information.
You may request to know what information u99 holds about you. We will provide a complete response within 30 days.
If any of your information is incorrect or incomplete, you may request a correction.
In certain situations, you may request that your data be deleted. However, some data may need to be retained to meet legal obligations.
You have the right to request that the use of your data be restricted in certain circumstances.
You have the right to receive the information held about you in a structured, readable format.
You may object to marketing communications or to certain types of data processing.
The u99 platform is strictly for users aged 18 and above. u99 does not knowingly collect information from anyone under 18. Age is verified at registration, and minors are not permitted to open an account.
If we become aware that personal data of a minor has been collected inadvertently, that data will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please contact us right away.
The minimum age to register on u99 is 18. No account is activated without age verification.
For any questions, requests, or complaints regarding this Privacy Policy, please contact our data protection team. We will do our best to respond within 30 business days.
To exercise your rights or submit a data-related request, contact u99 via live chat support or email. Email: [email protected]
Advance notice will be sent to your registered mobile number or email address whenever the Privacy Policy is updated.
This Privacy Policy was last updated in January 2026. u99 reserves the right to modify this policy at any time. Any changes will be published on the website, and users will be contacted directly for significant updates.
U99 ensures your privacy is protected not just in words, but in practice.
Every data transfer on u99 is protected with the highest level of SSL encryption, ensuring banking-grade security.
U99 never sells your personal information to third parties. Your privacy matters more to us than any business interest.
U99 is an internationally licensed platform, operating under the regular oversight of regulatory authorities.
Every user's identity is verified through a strict KYC process at registration, helping prevent fraud.
How long each piece of information is kept and why — all communicated transparently. Nothing is hidden.
Our support team is always available to help with any questions or requests about your data.