Using u99 Terms and Conditions

By accessing or using u99.io and all services under it ("Platform"), you fully agree to these terms and conditions. If you do not agree, please do not use the u99 platform.

U99 reserves the right to update or modify these terms and conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We recommend reviewing this page regularly.

These terms form a binding agreement between u99 and the member. By accessing or using the platform, you confirm that you have read, understood, and agreed to comply with all of these terms.

To register at u99, you must provide accurate and complete information. Creating an account with false details is strictly prohibited and may result in immediate account termination.

Registration requirements:

• Each individual may only hold one u99 account. Multiple accounts are strictly prohibited.
• The mobile number or email address provided at registration must be real and active.
• Keeping your account password confidential is your responsibility. Sharing your login credentials with anyone else is strictly prohibited.
• Any suspicious activity on your account must be reported to u99 support immediately.
• Use a strong password to keep your account secure and change it regularly.

After registration, u99 reserves the right to verify the information you provide. Withdrawals may be restricted until verification is complete. If you register with accurate information in accordance with u99's rules, this process is typically completed very quickly.

Minimum age requirement to use the u99 platform 18 years. Registration and gaming on u99 is strictly prohibited for anyone under 18. u99 follows a strict policy to prevent underage gaming.

Documents required for identity verification:

• National ID Card (NID) — Primary document for Bangladeshi nationals.
• Passport — For foreign nationals or passport holders.
• Proof of Address — Utility bill or bank statement (within the last three months).
• Proof of Payment Method — bKash or Nagad number confirmation.

U99 complies with KYC (Know Your Customer) policy. For large withdrawals or cases of suspicious activity, u99 may require identity verification. This process is completely secure and your information is kept strictly confidential.

Deposits at u99 can be made via bKash, Nagad, Rocket, and USDT. Funds are usually credited to your account within 30 seconds to 5 minutes.

Deposit Rules:

• The minimum deposit amount is subject to the limits set by u99.
• Deposits must be made from your own payment account only.
• Deposits from third-party accounts are strictly prohibited.
• If you experience a deposit issue, contact support within 24 hours.

Withdrawal Rules:

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 5–15 minutes.
• Wagering requirements must be met before withdrawing winnings derived from bonuses.
• Additional verification may be required for large withdrawals.
• U99 reserves the right to hold or cancel withdrawals in cases of suspicious transactions.

U99 offers a range of bonuses and promotions, including a welcome bonus, daily reload bonus, cashback, and VIP points. Each bonus has its own terms — please read them carefully before claiming.

General bonus terms and conditions:

• Welcome Bonus (150%): Applicable on the first deposit. A specified wagering multiplier must be met.
• Daily Reload (20%): Applicable when deposits are made at a specific time each day.
• Weekly Cashback (10%): Applicable to total net losses for the week.
• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• Multiple bonuses cannot be used simultaneously unless specifically stated.
• If bonus abuse is suspected, u99 may void the bonus and any associated winnings.

U99 reserves the right to modify, suspend, or cancel any promotion at any time. To view current promotions, Promotions Page Visit.

All games on u99 are powered by internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and in no way predetermined.

• Each game has its own rules — please review them before starting.
• If a game is interrupted due to a technical error, u99 will count the last valid result.
• In Live Casino games, the dealer's decision is considered final.
• If suspicious activity is detected during a game, u99 may void that round or game.
• U99 is not liable for any losses caused by network issues.

The following activities are strictly prohibited on the u99 platform and may result in account termination and legal action:

• Opening or using multiple accounts.
• Using a third-party account or payment method.
• Bonus abuse or bonus arbitrage.
• Attempting to manipulate game outcomes.
• Using automated software, bots, or scripts.
• Harassing or threatening other players.
• Money laundering or engaging in illegal financial transactions.
• Attempting to hack or gain unauthorized access to u99's systems.

U99 reserves the right to suspend or permanently close any account at any time, particularly if:

• Evidence of a terms and conditions violation is found.
• Evidence that the account was registered with false information.
• Suspicious financial activity is detected on the account.
• A court order or request from a government authority is received.

You can also request to close or temporarily suspend your account at any time by contacting support. As part of responsible gaming, u99 offers a self-exclusion option.

U99 believes gaming should be fun and responsible. We encourage all our members to play within their limits.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: You can set a maximum loss limit for any given period.
• Session Limit: Set a time limit on how long you play in a single session.
• Self-Exclusion: Temporarily suspend your account for a set period of time.

Anyone under 18 is strictly prohibited from using u99. Parents are urged to use parental controls to prevent minors from accessing u99. To learn more about responsible gaming, Responsible Gaming Page View.

U99 operates under an international gaming license. Any disputes relating to these terms and conditions or the use of u99 services will be resolved in accordance with the rules of the licensing authority.

• If you have a complaint, please contact the u99 support team first.
• If the matter is not resolved through support, a formal complaint may be submitted.
• U99's decisions are final and binding.
• If any part of these terms is found to be invalid, the remaining provisions will continue to apply.

By using u99, you confirm that you have read and agreed to all these terms and conditions. For any questions, contact our 24/7 support team.